Cancellation Policy

Cancellation Policy

At Game Day, we are committed to shipping your orders within 24 hours of payment confirmation. Due to this fast processing time, our cancellation rules are as follows:

1. Cancellation before shipment

  • If your order has not yet been prepared, we can consider your request. Contact us immediately at information@gamedayfrance.com, providing your order number.
  • No guarantee can be given: if the order is already being prepared or has been shipped, cancellation is no longer possible.

2. Cancellation after shipment

  • Once the order has been shipped, it can no longer be cancelled.
  • However, you can benefit from our return policy: you have 14 days after receipt to return unused items, in new condition and with all tags. See our Refund Policy for full details.

3. Personalized items

  • Personalized items (name, number, crest, specific flocking, etc.) are custom-made upon payment confirmation. They cannot be cancelled or returned, except in case of manufacturing defect.

4. Incorrect shipping address

  • If you have entered an incorrect address, please consult our Address Change Policy and contact us as soon as possible.

5. How to reach us

We make every effort to respond to your request as quickly as possible.

Thank you for your trust.

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